FAQ FreqTube FT1

FAQ FreqTube FT1

Where can I find software for my product?

To access the software, please register your product to access the FreqPortal, customer portal. Once registered, you’ll be able to download the necessary software directly from the portal, and gain access to articles, support, and other resources.

Is FreqTube FT1 compatible with my DAW?

Freqport supports major DAWs including Ableton Live, Logic Pro, FL Studio, Pro Tools, Studio One, and others. Plugin formats include VST3, AU, and AAX. For the latest DAW and OS compatibility, check THIS article.

How do I optimize my DAW for Freqport plugins?

Check out our guide on Optimising Your DAW for latency calibration, buffer size, and plugin instance recommendations.

How many FreqTube FT1 units can I use simultaneously?

As from 1st of February 2025 the Freqport Software enables you to use 2x FreqTube FT1 units connected to your system at the same time.
Please keep an eye out on the website for future updates and information regarding this FAQ.

I want to buy a used Freqport product. How can I register a pre-owned unit and use it?

To use a pre-owned Freqport product and receive software updates and relevant news, you’ll need to register the unit in your name via the FreqPortal.

Before you can do that, the original owner must first unregister the unit from their account. This ensures a smooth handover and avoids any registration conflicts. We’ve made this process easy — the seller can follow this quick step-by-step guide to unregister their unit: 👉 Unregistering a Unit on Freqport Customer Portal

Once unregistered, you’re free to register the product as your own and enjoy full access to updates, news, and ownership features.

Can I replace the tubes myself in the FT1?

FT1 tubes are matched and calibrated in an involved process carried out during production.
As much as we would love to accommodate customers replacing their own tubes in this product it's not feasible for us to provide this support directly to customers due to this calibration process and other possible complications, including voiding the warranty. Please do feel assured that even outside the warranty period, we will continue to offer replacement service of any tubes should issues arise as a separate service.
If this feature is important to you for future products we'd love to hear from you on the feature requests area on our discord page!

How many channels can a single FreqTube FT1 process? 

Each FT1 offers 4 mono channels or 2 stereo channels, thanks to its four discrete vacuum tubes. This multi-instance design is ideal for parallel processing or routing individual stems—drums, vocals, synths—with precision.

Are the FreqTube FT1 channels stereo or mono? 

Each channel is mono and independently operable. You can link channels for stereo use or run four mono paths in parallel, giving maximum routing flexibility.

Is FreqTube FT1 also an audio interface? 

No. FT1 is not a standalone interface—it works alongside your existing audio interface to bring real analog processing into your DAW with full plugin-based control.      

Are the I/O jacks balanced? 

Yes. FT1 uses balanced analog I/O jacks, ensuring high-quality, low-noise signal transmission throughout your chain. But you can also use unballanced, just beware of the small gain reduction.

Can I use FreqTube FT1 with USB hubs or adapters?

We recommend a direct USB-C connection to your computer. If using a hub, only use validated hubs, such as the SATECHI 4-Port USB-C Hub (10Gbps, Model B0DHBFDFWC). Ensure no other devices are connected to the same hub.

FT1 shows “Device is Unreachable” or “Waiting for Connection”—what now?

Try these:
  1. Reboot the FT1 and change USB ports
  2. Ensure DAW and OS are fully updated
  3. Check your DAW’s audio settings
  4. Disconnect other USB devices to reduce bandwidth load
For in-depth help, visit our Troubleshooting Guide.

Should I turn off my FreqTube unit when I don't use it?

We use high-end tubes, and the tubes, has a quick warm-up cycle at power up. This prolongs the tubes life expectancy and you can therefore without worrying power off the machine when you dont use it. But we also have a built-in power down function that puts the Freqtube in a sleepmode when no plugin is detected.

Which tubes are inside and what voltage does it run at?

Four independent tube channels, 2 premium tube types, specifically two E83CC and two 12AT7 tubes, with parallel and primary analog processing paths for each channel with true analog mixing.
Supporting up to 192kHz sample-rate with ultra low jitter pro converters built in coupled directly into the analog circuit for optimal performance.

    • Related Articles

    • FreqTube FT1 Manual (EN)

      Full Screen View or Download PDF
    • FreqTube FT1 Manual (FR)

      Full Screen View vs Download PDF
    • FreqTube FT1 Manual (DE)

      Full Screen View or Download PDF
    • FAQ General

      How long will my Freqport product be supported? Freqport products are built on industry standard USB, a backward compatible standard available for 24 years. The products are available from the worlds largest retailers who have backed the product and ...
    • FAQ Product Registration

      Where can I find the software for my product? To access the software, please register your product to access the FreqPortal, customer portal. Once registered, you’ll be able to download the necessary software directly from the portal, and gain access ...