To access the software, please register your product to access the FreqPortal, customer portal. Once registered, you’ll be able to download the necessary software directly from the portal, and gain access to articles, support, and other resources.
Can I replace the tubes myself in the FT1?
FT1 tubes are matched and calibrated in an involved process carried out during production.
As much as we would love to accommodate customers replacing their own tubes in this product it's not feasible for us to provide this support directly to customers due to this calibration process and other possible complications, including voiding the warranty. Please do feel assured that even outside the warranty period, we will continue to offer replacement service of any tubes should issues arise as a separate service.
If this feature is important to you for future products we'd love to hear from you on the feature requests area on our discord page!