FAQ FreqTube FT1

FAQ FreqTube FT1

How many FreqTube FT1 units can I use simultaneously?

As from 1st of February 2025 the Freqport Software enables you to use 2x FreqTube FT1 units connected to your system at the same time.
Please keep an eye out on the website for future updates and information regarding this FAQ.

Can I replace the tubes myself in the FT1?

FT1 tubes are matched and calibrated in an involved process carried out during production.
As much as we would love to accommodate customer replacement on this product, it's not feasible for us to provide this support directly to customers due to this calibration process and other possible complications, including voiding the warranty. Please do feel assured that even outside the warranty period, we will continue to offer replacement service of any tubes should issues arise as a separate service.
If this feature is important to you for future products we'd love to hear from you on the feature requests area on our discord page!

Where can I find software for my product?

To access the software, please register your product to access the FreqPortal, customer portal. Once registered, you’ll be able to download the necessary software directly from the portal, and gain access to articles, support, and other resources. 

​

    • Related Articles

    • FAQ General

      How long will my Freqport product be supported? Freqport products are built on industry standard USB, a backward compatible standard available for 24 years. The products are available from the worlds largest retailers who have backed the product and ...

    • FAQ FreqInOut FO1

      Which rackmount can I use for FreqInOut FO1? A universal rackmount kit, available at your local retailer. Such as the ones we can recommend at major retailers: Thomann; Sweetwater; PennElcom Where can I find the software for my product? To access the ...

    • Troubleshooting FT1

      Please ensure you are running the latest freqport software release before refering to items on this page. Issue1: Device Unreachable or Finding Hardware Double check the FT1 is powered on and USB cable is firmly connected to the unit and the other ...

    • Optimizing your DAW

      General information Freqtube is a real-time hardware based plugin and real-time rendering needs to be used in your DAW project when bouncing or recording (not off-line bounce). The freqport system runs separately to the main audio I/O used in your ...

    • MAC Setup

      Please follow these setup notes for MacOS computers. Privacy & Security: Please set to Allow accessories to Connect to Always (Earlier MacOS versions only): When running first time CLICK OK to allow permissions (pic below). If you don't click OK then ...