FAQ General

FAQ General

How long will my Freqport product be supported?

Freqport products are built on industry standard USB, a backward compatible standard available for 24 years.
The products are available from the worlds largest retailers who have backed the product and vision.
Please know Freqport are audio lovers passionate about evolving the company and technology to bring analog into the digital workflow.

Where can I find the software for my product?

To access the software, please register your product to access the FreqPortal, customer portal. Once registered, you’ll be able to download the necessary software directly from the portal, and gain access to articles, support, and other resources.


Where can I buy the FreqTube FT1 Rackmount?

You can buy the rackmount on our website or at supported retailers.
 

Which are the supported USB HUBS for FREQPORT PRODUCTS?

Freqport has validated the following HUBs* work with Freqport products. 
  1. SATECHI 4 Port USB C Hub 10Gpbs, MODEL: B0DHBFDFWC
*HUB’s used for Freqport products should only have the computer and Freqport products attached to the ports, no other devices.

I want to buy a used Freqport product. How can I register a pre-owned unit and use it?

To use a pre-owned Freqport product and receive software updates and relevant news, you’ll need to register the unit in your name via the FreqPortal.

Before you can do that, the original owner must first unregister the unit from their account. This ensures a smooth handover and avoids any registration conflicts. We’ve made this process easy — the seller can follow this quick step-by-step guide to unregister their unit: 👉 Unregistering a Unit on Freqport Customer Portal

Once unregistered, you’re free to register the product as your own and enjoy full access to updates, news, and ownership features. 

I am having issues with product registration.

If you’re experiencing issues during product registration, please double-check the following:
• Serial Number: Make sure you’ve entered it exactly as shown — pay special attention to letters vs. numbers (e.g., “O” vs. “0”).
• Email Address: Ensure your email is typed correctly, as this is how we’ll contact you and link your registration.
If the issue persists, reach out to us via our support form and we’ll assist you directly. Tip: Include a photo of your product’s serial number in the message to speed things up.

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